If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at firstname.lastname@example.org and we will guide you through the process.
After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange we will cover the shipping costs on sending the new item(s) back out to you. Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. As soon as we get a confirmation from our warehouse we will get in touch with you via email to confirm we have received your return and finalize the process.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it.We reserve the right to deny unreasonable repairs, returns and exchanges.